Terms & Conditions
Welcome to the Nopinz.com website terms and conditions of use. These terms and conditions apply to your use of this website, and by accessing or placing an order through it, you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions, please do not use or access this website.
If you have any questions regarding these terms and conditions before placing an order, please contact our Customer Service team via email at [email protected].
Definitions:
“Conditions” means these terms and conditions and the Special Conditions;
“Product” means a product displayed for sale on the Website;
“Product Description” means that part of the Website where specific terms and conditions in respect of the individual product are provided;
“Special Conditions” means the terms and conditions in the Product Description;
“Users” means the users of the Website collectively;
“Personal Information” means the details provided by you on registration;
“We/Us” means Nopinz Ltd;
“Website” means the website located at np25staging.inventive.host
or any subsequent URL which may replace it;
“Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer;
“The United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands;
“You” means a user of this Website.
“Design Out” The order has moved into production.
“Custom” Any item that is non-standard, either in design fit or both.
“Collection” Stock items in standard colours that can be ordered directly from the Nopinz.com website.
“Backorders” or “Back Ordered” Refers to an item that is not in stock and will be made to order.
Use of the website, including 3rd party links and Recommendations
You are granted access to this website in accordance with these Conditions. Any orders you place must also be made strictly in accordance with these Conditions.
You warrant that the personal information you provide when registering as a customer is true, accurate, current, and complete in all respects. You agree to notify us immediately of any changes to this information by contacting Customer Service via email. You also agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.
You agree to fully indemnify, defend, and hold us — along with our officers, directors, employees, agents, and suppliers — harmless on demand from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from any breach of these Conditions by you, or from any other liabilities resulting from your use of this website, or the use of your shopping account and/or personal information by any other person accessing the website.
We may update, modify, or temporarily remove parts of this website at any time, with or without notice. We won’t be liable to you or anyone else for these changes. From time to time, we may also update these Conditions. By continuing to use the website after any updates, you agree to the revised terms. Please check this page regularly to stay informed. If you don’t agree with the changes, you should stop using the website.
To provide added value to our users, we may include links to other websites or resources that you can choose to access at your own discretion. You acknowledge and agree that, since you have chosen to enter a linked website, we are not responsible for the availability or accuracy of such external sites or resources. We do not review or endorse, and are not responsible or liable — directly or indirectly — for: (i) the privacy practices of those websites; (ii) the content of such websites, including (without limitation) any advertising, content, products, goods, services, or other materials available on or through them; or (iii) any use that others make of those websites or resources. This includes any damage, loss, or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, products, goods, or services available from external websites or resources. We do not store credit card details, nor do we share customer financial information with any third parties. When using our website, we may provide product recommendations based on your browsing and purchase activity. These recommendations are designed to highlight products you may find interesting, based on factors such as your previous purchases, top sellers, ratings, and recently viewed products. We may also compare your interests and buying habits with those of other customers to offer relevant suggestions. We take reasonable care to ensure our recommendations align with your activity on Nopinz.com. Details such as pricing are accurate at the time of recommendation but are subject to change without notice.
Privacy
We treat all personal information (“Personal Information”) as confidential, although we reserve the right to disclose it in the limited circumstances outlined below. Your data is stored securely, and we fully comply with all applicable UK data protection and consumer legislation, including the Data Protection Act 2018 and UK GDPR. When you shop on this website, we will ask you to provide — and will collect — certain personal details such as your name, email address, billing and delivery addresses, telephone number, product selections, and payment information. We may also ask you to create a password to manage your account. In addition, we may collect information about your internet activity, such as your IP address, browser type, referring URL, domain, pages visited, and search terms entered on our website (“User Information”). This data may be collected even if you do not register with us. Our website may also use tracking technologies to help us improve our service, analyse trends, and present relevant Nopinz products or offers across other websites. Any Personal or User Information that can identify you is held securely and in accordance with our registration with the Information Commissioner’s Office (ICO). We use your information for the following purposes: • To process and fulfil your orders; • To improve our website, services, and user experience through analytics and surveys; • To display relevant website content and advertising; • To administer and manage your account; and • If you have consented, to inform you of new products, offers, or promotions that may interest you. By using this website, you agree that we may contact you for these purposes via email, post, or telephone, and that this does not constitute a breach of your rights under the Privacy and Electronic Communications Regulations. When creating an account, you can choose whether to receive marketing communications from Nopinz by email, post, or phone. You can change your preferences or unsubscribe at any time by emailing [email protected]. Your personal information may be shared with reputable third parties who assist in processing and fulfilling your order. Nopinz Ltd requires all such parties to treat your information as strictly confidential and to comply fully with UK data protection legislation. If requested by law enforcement, regulatory, or government authorities investigating suspected illegal activity, we may be required to disclose your Personal or User Information. Cookies We use cookies to enhance your shopping experience and keep track of your session. If you disable cookies, you may still browse the site but may not be able to make purchases. Please check this page regularly for any updates or changes to our Privacy Policy. Questions or concerns about this policy should be directed to: Nopinz Ltd, Unit 24/25 Hele Manor, Roundswell, Barnstaple, EX31 3UL.
Purchase of Products
We make every reasonable effort to keep your order and payment details secure. However, unless we are negligent, we cannot be responsible for any loss that results if a third party gains unauthorised access to the information you provide when using our website.
Please note that import duties and taxes are calculated and applied at checkout and are payable at the time of order, in accordance with your local customs regulations. These charges are the customer’s responsibility, and Nopinz cannot be held liable for any additional fees imposed by local authorities. It is a legal requirement that we declare the full transaction value of all goods shipped, and import duties and taxes are collected by the carrier on behalf of your local customs authority. If you choose to have your order delivered to an address that is not your permanent residence (for example, a hotel, B&B or temporary accommodation), Nopinz will not be liable for any loss arising from you changing or leaving that address. For the avoidance of doubt, if a delivery to such an address is subsequently lost or uncollected, Nopinz cannot accept responsibility.
The technical steps required to create a contract between you and Nopinz are as follows: • You place an order for your products on the website by pressing the “Place and Confirm Order” button at the end of the checkout process. You will be guided through this process by a series of simple on-screen instructions. • Once your order is placed, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email does not constitute an order confirmation or acceptance by Nopinz. • Your order is accepted, and a binding contract is formed between you and Nopinz, only when the products have been dispatched from our warehouse, unless we have notified you that we are unable to accept your order or you have cancelled it in accordance with the instructions under “Change or Cancel an Order.” Delivery dates mentioned in any acknowledgement or elsewhere are approximate only and are not of contractual effect. Nopinz shall not be liable for any failure to deliver on specific dates. Unless otherwise agreed, Nopinz may deliver orders in one or more instalments, with each instalment constituting a separate contract. Non-acceptance of an order may occur for any of the following reasons: • The product you ordered is unavailable or out of stock; • We were unable to obtain authorisation for your payment; • A pricing or product description error was identified or • You did not meet the eligibility criteria set out in these Terms & Conditions. All contracts between you and Nopinz shall be concluded in English.
Contract cancellation under the Distance Selling Regulations
You are entitled to cancel this contract if you wish, provided that you exercise this right no later than 14 working days after the day you receive the products. This right to cancel applies only to in-stock “Collection” items and does not apply to “Custom” or “Back-ordered” products. If you choose to cancel after your order has been dispatched, we will refund the original purchase price minus the delivery cost, provided that: • You notify us in writing within 14 working days of receiving the products; and • The products are returned unused, in their original condition, and you have taken reasonable care of them.
Backordered collection items may only be cancelled before they leave the factory, and only if the order status is before the “Design Out”stage. Once an order has progressed beyond this stage, cancellation is only possible by returning the goods to us within 14 working days and with prior written notice. Please ensure that returned goods are received by us within 14 working days, are in their original packaging, and are in a resaleable condition. All return shipping costs are the responsibility of the sender.
To cancel a custom product, we must receive written notification no later than 10 working days after the order has been placed. Please note that once an order has progressed to the “Design Out” stage, it cannot be changed or cancelled. Your right to return products does not apply to the following categories unless the item is confirmed to be faulty: • Made-to-measure or custom-fit products; • Custom or bespoke artwork products; • Club Nopinz products.
Returns
Once you notify us that you wish to cancel, you must return the goods to us at your own expense. Please: • Use a recorded/trackable service (or equivalent). We cannot accept responsibility for items lost in transit. • If the item is large or heavy, we can arrange a courier collection at a price agreed with you in advance; this amount will be deducted from your refund. • Include a note with your name, email address, and postal address, or enclose the original delivery note. For returns from outside the UK, you are responsible for all postage costs to Nopinz. Return address: Nopinz Ltd Unit 24/25, Hele Manor, Roundswell Barnstaple, EX31 3UL United Kingdom
Additional information
If you believe your goods are damaged or faulty, please email [email protected] before returning them so that we can advise on the best return method. We do not offer refunds or exchanges for used Nopinz SpeedWallets. We will refund or exchange faulty goods, as confirmed after inspection, up to 28 days after delivery, provided that: • The goods are returned new, unused, and in a re-saleable condition; and • They are returned in or with their original packaging and instruction manuals. If goods are returned in a condition that prevents resale, we reserve the right to refuse a refund or deduct up to 20% of the purchase price from the refund amount. Upon receipt of returned goods, we will assess them for damage or fault: • If the fault is immediately identifiable, we will arrange a refund, repair, or replacement within 14 days of receipt. • If further testing is required — for example, for Nopinz SpeedSuits or SpeedPockets — this process may take up to four weeks while we await the supplier’s report. If a manufacturing fault is confirmed, we will: • Refund the original purchase price, delivery cost, and return postage; or • Provide a replacement item and refund your return postage; or • Repair and return the item at no additional cost. If the issue is found to be due to misuse, damage after purchase, or normal wear and tear, we will contact you to discuss your options. If repair is possible, we can quote for the service and return the item to you at your expense. Refunds and exchanges If a refund is due, it will be processed as soon as possible after we receive the returned goods — and no later than 14 days after receipt. Refunds will be made to the original payment card. If this is not possible, please email us to arrange an alternative method; in such cases, repayment may take up to 28 days. If an exchange is requested, we will send your chosen replacement item once we receive the returned goods. • If the replacement product is more expensive, the difference (plus delivery) will be charged to your payment card. • If the replacement product is cheaper, we will refund the difference, less the cost of delivery for the new product.
Special Offers
Products purchased as part of a special offer are treated as separate stock from standard items. Special offer products may have been selected due to limited sizes or colours, meaning that once sold out, they may no longer be available at the same price or in the same variants. The following items cannot be returned because they are unwanted or unsuitable: • Goods that have been used, soiled, damaged through misuse, or are not returned in a clean and dry condition; • Items carrying strong odours (e.g., smoke); • Made-to-measure or personalised products, including all retrofit products such as Speed Pockets. We reserve the right not to refund or replace any returns if you fail to provide proof of purchase, such as an invoice or receipt. This policy applies to the return of goods that are faulty, not of satisfactory quality, not fit for purpose, or do not correspond with their description.
International Orders
Customers residing outside the UK are required to return goods to us at their own expense. However, you may email [email protected] before returning your items to discuss the most appropriate delivery method. While the goods are in your possession, you must take reasonable care of them. Although it is not essential that they are returned in their original packaging, we ask that you include all original product packaging and any instruction manuals where possible. If you fail to return the goods, Nopinz reserves the right to arrange collection and deduct the direct cost of return from your refund. Once we have been notified of your wish to cancel, we will refund the cost of the goods as soon as possible, and no later than 14 days after receiving them. Original delivery charges will only be refunded if the entire order is cancelled or returned. Refunds will usually be made to the original payment card used for the order. If this is not possible, please confirm your preferred refund method when you notify us of your cancellation. Please note that orders placed via PayPal cannot be refunded in-store. For these cases, please contact [email protected] to arrange your refund.
Description of Products
Each product sold on this website is subject to its individual product description, which may include additional terms such as estimated delivery dates, warranties, after-sales service, and guarantees. We take all reasonable care to ensure that the details, descriptions, and prices of products shown on our website are accurate at the time they are entered into our system. However, while we aim to keep all information as current as possible, product details and pricing may occasionally change. Please note that the information displayed on the website at the time of your visit may not always reflect the exact position at the time you place your order. We are only able to confirm the price of a product once your order has been accepted, in accordance with our Order Acceptance Policy.
Gift vouchers cannot be exchanged for cash and are valid for 12 months from the date of issue. This does not affect your statutory rights.
Coupons, discounts, and promotional codes offered by Nopinz.com are valid only for purchases made directly through Nopinz.com, unless otherwise stated.
Special offer items are defined as any products sold at a discount greater than 10% off the RRP. These items are available only in limited quantities, sizes, and colours. Once the allocated stock of a special offer has sold out, the item will no longer be available at the promotional price. Prices displayed through external search engines may not always be accurate, as they can include outdated prices from previous seasons, product lines, or promotions. The prices displayed directly on Nopinz.com — including those shown through our own search facility — are correct and current. Unless otherwise stated, promotions and discounts exclude gift vouchers.
When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages from Nopinz. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Nopinz. Nopinz reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Nopinz also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase. Carriers Carriers are not liable for delayed or undelivered messages. Cancellation Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Nopinz again, just sign up as you did the first time and Nopinz will start sending messages to you again. Info For support regarding our services, email us at [email protected] and we will respond with instructions on how to unsubscribe. Transfer of Number You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \"STOP\" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages. Privacy If you have any questions about your data or our privacy practices, please visit our https://np25staging.inventive.host/privacy-policy/. Messaging Terms Changes We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
General
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in all material and content supplied as part of this website shall remain at all times vested in Nopinz or our licensors. You are permitted to use this material only as expressly authorised by Nopinz or our licensors. The material and content contained on this website are made available for your personal, non-commercial use only. You may, where necessary to make a purchase, download such material onto a single computer or device for that purpose. Any other use of the material or content on this website is strictly prohibited. You agree not to — and not to assist or enable any third party to — copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from any material or content found on this website.
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations relating to your use of the website and any transactions carried out on or through it.
While we use reasonable endeavours to verify the accuracy of information published on this website, we make no warranties, whether express or implied, regarding its accuracy. The website is provided on an “as is” and “as available” basis, without any representation or endorsement. We make no warranties of any kind, whether express or implied, in relation to the website or any transactions conducted on or through it — including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, or completeness, or any implied warranty arising from the course of dealing or trade usage. We do not warrant that the website will meet your requirements, operate without interruption, be timely or error-free, that defects will be corrected, or that the site or its server are free from viruses or bugs. We do not warrant the website’s full functionality, accuracy, or reliability, and we will not be responsible for any loss of content or material uploaded or transmitted through the website. To the fullest extent permitted by law, we disclaim all warranties, express or implied, relating to the products sold through this website. This does not affect your statutory rights as a consumer or your contract cancellation rights. We will not be liable — whether in contract, tort (including negligence), pre-contract, or otherwise — for: • Any economic losses, including without limitation loss of revenues, profits, contracts, business, or anticipated savings; • Any loss of goodwill or reputation; or • Any special, indirect, or consequential losses arising out of or in connection with these Conditions. Nothing in these Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees, agents, or representatives.
If any provision of these Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining Conditions and shall not affect the validity or enforceability of the remaining provisions.
No waiver by us of any provision in these Conditions shall be interpreted as a waiver of any previous or subsequent breach of that or any other provision. Governing Law and Jurisdiction These Conditions and any contracts formed under them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims arising out of or in connection with these Conditions or your use of this website.
Each provision of these Conditions shall be construed as applying separately and independently, and shall continue to be valid and enforceable even if, for any reason, one or more provisions are held to be inapplicable or unenforceable in any circumstances.
These Conditions govern the relationship between you and Nopinz Ltd. Any amendments to these Conditions must be in writing and signed by both parties to be valid. This ensures clarity regarding the obligations and expectations of both Nopinz Ltd and you as the customer. By agreeing to these Conditions, you confirm that you have not relied on any representation other than those expressly stated within them, and that you shall have no remedy in respect of any representation not expressly included in these Conditions. Nothing in this clause limits or excludes our liability for fraudulent or negligent misrepresentation, whether or not such representation has become a term of these Conditions. Your statutory rights are not affected by these Conditions
These Conditions shall be governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
For any queries regarding our service, please contact us via email at [email protected]. Postal address: Nopinz Ltd Unit 24/25, Hele Manor, Roundswell Barnstaple, EX31 3UL United Kingdom Our registered office is the same as the postal address above. Nopinz Ltd is registered in England under company registration number 08454751.